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Frequently Asked Questions

SALE RELATED

Shipping
How to know the flash sale time?
Why I cannot find any accessories during flash sales?
Are the free gifts stackable?
Why the payment failed?
Need to change items after placing an order.

Membership

Point and Coin
Early Access Card
Benefits for Different Level

ORDERS

What are the payment options?
Why am I being taxed?
Not received the order confirmation email.
Why my order still shows awaiting payment/canceled but the money was taken from my account?
Why the shipment still pre-shipment for several days
Track the status of my order.
Missing item.

AFTER SALE SERVICE

How is your return policy?
How long does it take for Olight to process the refund?
How long is the warranty and what does it cover?
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