Shipment within the U.S. Free shipping when orders over $49 or more after any discount codes and Coupons/Reward Dollars have been applied.
1: Orders are mainly sent directly to customers from our factory via priority shippers, DHL,FedEx and UPS. The standard Deliver Time is estimated at 3-10 days.
2: Only a few orders are sent out from the GA warehouse via usps.
3: A few remote addresses and military regions need to be sent from the GA warehouse in batches, and then sent from the GA warehouse by usps, this normally takes about 2 weeks.
PS：Our logistic statistics show that 95% of parcels can arrive within 3-10 days, only a very small part of the order is delayed due to some uncontrollable factors. Such as address errors, extreme weather, customs inspections and so on.
Tracking information is provided & will be emailed once items have been shipped. Sometimes our system data doesn't update in time, which may cause your order status to say"awaiting fulfillment". If you are waiting for your status to update for a while, please feel free to reach out to customer service live chat or reach out by email at firstname.lastname@example.org we'll do our best to get back to you within one business day. Or you could feel free to contact us online via LiveChat, our Agents are 5*24H active.
Once the item is dispatched & the tracking information is provided, the customer is responsible for arranging any missed shipments with the shipping company.
After subscribing to our newsletter, customers will receive an email notification before each flash sale.
During flash sales, we remove some smaller items from our site to expedite shipping and get your products sent out as fast as possible. Smaller accessories will return to the website after the flash sale period.
Unfortunately, you will only be rewarded with the highest tier gift based on the order amount. The free items do not add together.
I apologize for the frustrating situation. At the launch of our sale, our website was so inundated with customer traffic that was simply not able to keep up. I am sorry that we were unable to meet your expectations, but we are doing our best to provide every customer with great service for the remainder of the sale. If you have been unable to order, please clean the cookie, restart the browser and try again.
Thanks for reaching out to us. If you could not check out at this moment, please follow this steps to give it a try.
1.Try cleaning the cookies, using another browser like google chrome.
2.Change with another devices (cell phone, computer or pad) to see if it works.
3.Please also contact the bank for consulting if they accepts international charges.
4. If that doesn’t help, for any further questions, please provide us with a screenshot for it, the exact time, what devices and browser you use.
Please keep me posted and I will report your problem to IT team and they will make efforts to fix it.
Thank you so much for placing an order during the flash sale! Unfortunately, we are unable to add or exchange items if the order is completed. You can contact email@example.com or our live chat on www.olightstore.com to assist you with cancelling your order before it ships out. Afterwards, you can reorder your items from our website.
We accept the paypal, credit card, debit card ,etc. On the payment screen, there should be photos for VISA, MasterCard, ETC. You can click any cards to enter the check out page and fill the information of the card you want to use.
We anticipate that Olight's 2021 sales in many U.S. states would pass the threshold set by those states to report, collect, and submit applicable sales tax. Per requirement, Olight needs to register with those states for their corresponding business license(s). If a separate sales tax is listed in your invoice, it means that we have registered with the state you reside and are collecting the sales tax on behalf of the state. The collected sales tax are submitted directly to the corresponding state government.
Thanks for purchasing from Olight Store! Once the order was placed successfully. Our website will automatically send out the confirmation email to address specified in the order. Please make sure your email address is correct and check you spam/junk folder to see if it is there. You can always reach out to our live chat or email firstname.lastname@example.org with any order questions as well.
We completely apologize if you are experiencing this issue. Please send us a website live chat request or email email@example.com with the PayPal transaction ID. We will make sure that the issue is corrected.
Please contact us through the online Chat on www.olightstore.com. we will gladly to help you track your order.
Please make sure your email address and order number are correct. You can track the shipment through this link: https://www.olightstore.com/trackorder/order/
Due to the large build-up of orders during the Sales period and the different inventory quantities in each warehouse, we have to split your order and send them out separately. If you received your order missing one or two items, please no worries, it may be split into two orders. The tracking information will be emailed to you once it's shipped. You can contact us via the website online chat. Please accept our sincere apology!
Orders can be returned for any reason within 30 days from the date the order was received. Returned items must be in the same condition, unworn and in the original packaging. Once you apply for a refund or replacement, we will send you a return label to return the item to us, no need to pay for the shipping cost. Free or promotional items must be returned along with the original item when being fully refunded.
Once your return is received, a refund will be processed, and a credit will automatically be applied to your original payment method. Please note that it might take 2-5 working days for a refund to show up on any bank statements. For your replacement, we will re-send a new item to you as soon as possible (within two weeks.)
Our warranties vary from 2 to 5 years for our headlamps. For a specific product, please refer to the warranty period stated at the bottom of each products listing page.
Please click this link https://www.olightstore.com/warranty to learn more about our warranty policy. If you have any further questions, please contact us via this link: https://www.olightstore.com/contactUs.html?id=1427829279880704002. We will get back to you as soon as possible.
1.EVERYDAY CARRY：Series EOS，Series Warrior，Series Olantern，Series Baton，Series Freyr，Series Obulb，Series Open.
2.TACTICAL LIGHTS: Series PL, Series Baldr, Series Warrior, Series Freyr, Series Seeker, Series Javelot
3.OUTDOOR & CAMPING: Series Olantern, Series Warrior, Series Freyr, Series Marauder, Series EOS, Series Obulb，Series Baton, Series Open, Series Javelot, Series Seeker.
4.HUNTING LIGHTS: Series Warrior, Series Javelot
5.SEARCH LIGHTS: Series Freyr, Series Marauder, Series Warrior, Series Seeker, Series X, Series Javelot.
How to check if your flashlight is in lockout mode:
While in lockout mode: if you press and hold the switch for less than one second, the red indicator below the switch will be on for a short time to signal that the light is still in a lockout mode.
Lockout: When the flashlight is off, press and hold the side switch (for about 2 seconds) to access lockout mode (the flashlight will enter moonlight mode first and will then switch off to signal it is in lockout mode).
Unlock: To unlock it, press and hold the switch for over one second until the moonlight mode is on again. Release the button and it is now unlocked.
Press hard and hold the tail switch while you quickly press the side switch at the same time. When you release tail switch, the configuration will be selected.
Note: Configuration 1: Half press for Med 1, hard press for Turbo.
Configuration 2: Half press for Turbo, hard press for Strobe.
Cause: There is a lot of dust and residue from the explosion of gunpowder during shooting. Solution: Please swab the lens with some rubbing alcohol to thoroughly clean it.
Prevention: Coat the lens with something such as Vaseline or Chapstick prior to a range session. After you are done shooting, clean the lens thoroughly.
A. This flashlight has a timer function. The shorter timer lasts 3 minutes; Longer timer lasts 9 minutes.
Timer Operation: When the light is on, double press the switch and hold it until it flashes, flashing once means shorter timer, flashing twice means longer timer. When the time is over, the flashlight will shut off automatically. Please read the manual carefully to check whether you are entering timer modes correctly.
B.If you have fully charged your flashlight and it continues to turn off on its own, it may need a new battery.
A. When the battery is low (only three or less power indicator lights are on), the flashlight does not have access turbo mode. You need to fully charge the battery.
B. This flashlight has automatic thermal management. It will automatically decrease the output in order to prevent overheating, and make sure the flashlight body temperature is no more than 131 Fahrenheit degree. When the body temperature gets too high, Turbo mode is restricted.
A. Before you use or charge the flashlight, please unscrew the tail cap to take the insulating film out from the flashlight and try again.
B. The tail cap needs to be screwed down tightly. Please try swabbing the contacts in the tail cap with some rubbing alcohol to thoroughly clean them.
C. If the flashlight still cannot be turned on or charged, connect the flashlight to a powered charging cable. If the light turns on while being charged, this means the battery is defective.
If these steps do not work, please contact us and we can try to assist you further.
Generally, after the light gets fully charged, there is only a small amount of current transferring when being connected to the charger, which will not hurt the battery. But we do not recommend always keeping the flashlight connected to the charger.
Olightstore USA Inc
70 ETHEL ROAD WEST
PISCATAWAY, NEW JERSEY 08854
Monday - Friday 8:00 a.m. – 5:00 p.m. EDT
We already made significant improvements to our logistic system. Our logistic statistics show that 98% of the parcels can arrive at customer doorstep within one week, in which 50% of the parcels can arrive within 3 days. A few will take a bit longer time to arrive due to wrong address, weather and so on.
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